If you have received the wrong item or it is damaged, you must return it for an exchange or a refund. To do this, download and print our return form below to complete and enclose with your return.
Download the return form in French: download the return form
Download the return form in German: download the return form
Download the return form in English: Download the return form
Please ask our customer services department for a prepaid label if you wish to return your item to us free of charge.
Please note: if you return the item at your own expense the return postage will not, under any circumstances, be refunded.
N.B.: Returned items are accepted up to 14 days after receipt of your order (see our terms and conditions of sale).
Each product must be returned unused (not oiled or greased) in its original packaging.