If your order is for an accessory or a used saddle:
1. If your order is ‘Pending, please contact the customer service department as soon as possible by calling +33 (0) 2 41 67 12 45, to cancel your order. You must provide your order number.
2. It is not possible to cancel an order with another status as this means that it is being prepared or has already been shipped. This order must be returned by you as soon as you receive it.
If your order is for a new saddle:
It is impossible to cancel an order for a new saddle (see our terms and conditions of sale).